Background

The Rediscovery of Me understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.rediscoveryofme.com, and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. By using our website or disclosing your information to us, you consent to our collection and use of your personal information as described in this Privacy Policy.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

1.1 “Account”: means an account required to access and/or use certain areas and features of Our Site;

1.2 “Cookie”: means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Our Cookie Policy; and

1.3 “Cookie Law”: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

2. Information About Us

Our Site is owned and operated by The Rediscovery of Me, a sole trader in England.

Main trading address: The Deco Suites, The Old Co-operative Building, 10 Railway Street, Glossop, Derbyshire, SK13 7AG.

Data Protection Officer: Holly Hartley.

Email address: [email protected]

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  • a.) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
  • b.) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  • c.) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
  • d.) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold about you. Please contact us using the details in Part 15 to find out more.
  • e.) The right to restrict (i.e. prevent) the processing of your personal data.
  • f.) The right to object to us using your personal data for a particular purpose or purposes.
  • g.) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  • h.) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  • I.) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep  us informed as long as  we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about  our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.  We would welcome the opportunity to resolve your concerns  ourselves, however, so please contact  us first, using the details in Part 15.

6. What Data Do You Collect?

Depending upon your use of  Our site, we may collect and hold some or all of the personal and non-personal data set out below.  Please also see Part 14 for more information about our use of Cookies and similar technologies  and our Cookie Policy.  We do not collect any  ‘special category’ or ‘sensitive’ personal data or personal data relating to childrenor data relating to criminal convictions and/or offences.

6.1 We collect and process the following information about you both online and offline.

  • 6.1.1 Offline information:  about you originates from our interactions with you during in-person meetings, or at Company events, conferences, workshops or gatherings.
  • 6.1.2 Online information:  about you originates from your activities on our site, information provided by third party sources, such as data aggregators who may not have a relationship with you, and use of cookies and similar technologies.

6.2 We may collect and hold some or all of the following personal and non-personal data:

  • Name and physical address, email address, and telephone numbers;
  • Company and title;
  • Course enrollments;
  • Course usage;
  • Testimonials;
  • Transactional data, including product and service orders;
  • Credit card details;
  • Data from surveys and publicly available information, such as social media posts;
  • Unique IDs such as your mobile device identifier or cookie ID on your browser; and
  • If you communicate with us through email or via our online portal, we may retain the content of your messages together with your email address and our responses.

7. How Do You Use My Personal Data?

7.1 We may use personal information for the following purposes to:

  • Engage in transactions with you to process orders for the Company’s products or services;
  • Administer your course;
  • Communication and respond to requests and inquiries to the Company;
  • Help us design or improve our products and services;
  • Communicate with you about your course progress;
  • Personalize your experience with the Company;
  • Notify you about important information, new services, and special offers we think you will find valuable;
  • Deliver functionality on our site and for its technical and functional management;
  • Analyze, develop, improve, and optimize the use, function and performance of our site and products and services;
  • Manage the security of our site, networks and systems; and
  • Comply with certain laws and regulations.

7.2 Under the Data Protection Legislation,  we must always have a lawful basis for using personal data. We may use your personal data, and for the following lawful bases:

  • In order to communicate adequately with you and to respond to your requests, we need to process information about you and therefore have a legitimate interest in processing this information;
  • In order to engage in transactions with customers and business partners, and to process purchases and downloads of our products and services, we need to process information about you as necessary to enter into or perform a contract with you;
  • We process personal information for marketing and sales activities based on your consent, where so indicated on our sites at the time your personal information was collected, or further to our legitimate interest to market and promote our products and services;
  • We rely on our legitimate interest to analyze, develop, improve and optimize our sites, products and services, and to maintain the security of our sites, networks and systems; and
  • In order to comply with applicable laws and regulations, such as to comply with a subpoena or other legal process, or to process an opt-out request.

7.3 With your permission and/or where permitted by law,  we may also use your personal data for marketing purposes, which may include contacting you by  email, telephone, text message and post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam.  We will always work to fully protect your rights and comply with  our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time. 

7.4 Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that  we do not control the activities of such third parties, nor the data that they collect and use themselves, and  we advise you to check the privacy policies of any such third parties.

7.5 We will only use your personal data for the purpose(s) for which it was originally collected unless  we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish  us to explain how the new purpose is compatible with the original, please contact  us using the details in Part 15.

7.6 If  we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected,  we will inform you and explain the legal basis which allows  us me to do so.

7.7 In some circumstances, where permitted or required by law,  we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • If you have registered for a Company account, your account information will be retained for as long as you maintain an active account. Your account and account information will be deleted if you do not log in for 36 consecutive months.  The Company retains records of that deletion for 30 days;
  • If you have registered for our newsletters or blogs, your subscription data will be retained for as long as you are subscribed or on our distribution list. The Company retains records of that deletion for 30 days; and
  • Contact information such as your email address or phone number collected online and offline during our interactions with you will be maintained for as long as we have an active relationship with you. We treat you as having an active relationship if: (1) you have interacted with the Company or updated your contact details or preferences within the last 36 months and (2) you have not made a deletion request.

9. How and Where Do You Store or Transfer My Personal Data?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that  we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

 We may share your data with external third parties, as detailed below in Part 10, that are based outside of the EEA. The following safeguard is applied to such transfers:

 We will only transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en. 

Where  we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en. 

Please contact  us using the details below in Part 15 for further information about the particular data protection mechanisms used by  us when transferring your personal data to a third country.

The security of your personal data is essential to  us, and to protect your data,  we take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where  we are legally required to do so;
  • We maintain security standards and procedures to help prevent unauthorized access, loss, misuse, alteration, disclosure, or destruction of confidential information about you.  While we strive to secure your information, we cannot warrant or guarantee that this information will be protected under all circumstances, including those beyond our reasonable control.

10. Do You Share My Personal Data?

We may share personal information with the following third parties:

  • Anyone that you request or authorize us to share your information with;
  • Third-party service providers (i.e. credit card processing services, order fulfilment, analytics, event/campaign management, website management, information technology and related infrastructure provision, customer service, email delivery, auditing, and other similar service providers) in order for those service providers to perform business functions on behalf of the Company;
  • Relevant third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in connection with any bankruptcy or similar proceedings);
  • As required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes;
  • Relevant third parties if it is necessary to identify, contact, or bring legal action against someone who may be violating our contracts, policies, or procedures; and
  • Relevant third parties, if it reasonably necessary to do so such as credit agencies, collection agencies, merchant database agencies, law enforcement, litigation or to satisfy laws, such as the Electronic Communications Privacy Act, the Child Online Privacy Act, regulations, or governmental or legal requests for such information.

Your personal information may be shared if it is made anonymous and aggregated, as in such circumstances the information ceases to be personal data.

If any of your personal data is shared with a third party, as described above,  we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights,  our] obligations, and the third party’s obligations under the law, as described above in Part 9. 

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9. 

If  we sell, transfer, or merge parts of  our business or assets, your personal data may be transferred to a third party. Any new owner of  our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances,  we may be legally required to share certain personal data, which might include yours, if  we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 

11. How Can I Control My Personal Data?

  • In addition to your rights under the Data Protection Legislation, set out in Part 5, whenyou submit personal data via  Our Site, you may be given options to restrict  our use of your personal data. In particular,  we aim to give you strong controls on our  use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from  us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account.
  • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access  certain areas of Our Site without providing any personal data at all.  However, to use all features and functions available on  Our Site you may be required to submit or allow for the collection of certain data. 

You may restrict  our  use of Cookies. For more information, see Part 14  and our Cookie Policy.

13. How Can I Access My Personal Data?

If you want to know what personal data  we I have about you, you can ask  us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.  Please tell  us everything  we need to know to respond to your request as quickly as possible. 

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover  our administrative costs in responding.

 We will respond to your subject access request within one month of receiving it. Normally,  we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date  we receive your request. You will be kept fully informed of  our progress.

14. How Do You Use Cookies?

Our  Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us.  We use Cookies to facilitate and improve your experience of  Our Site and to provide and improve  our products and services.  We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using  Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than  us. Third-party Cookies are used on  Our  Site to understand how you use our site, remember your login details, send periodic emails, and to improve your experience.

These Cookies are not integral to the functioning of  Our  Site and your use and experience of  Our Site will not be impaired by refusing consent to them.

All Cookies used by and on  Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a  pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling  us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of  Our Site may not function fully or as intended.  

Certain features of  Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”.  Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that  Our Site may not work properly if you do so.  We have taken great care to ensure that your privacy is not at risk by allowing them. 

Please consult our Cookie Policy for details of Cookies that may be placed on your computer or device.

Our Site uses analytics services provided by companies such as Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling  us to better understand how  Our Site is used. This, in turn, enables  us to improve  Our Site and the  products and services offered through it.

The analytics service(s) used by  Our Site use(s) Cookies to gather the required information. You do not have to allow  us to use these Cookies, however whilst  our use of them does not pose any risk to your privacy or your safe use of  Our site, it does enable  us to continually improve  Our Site, making it a better and more useful experience for you.

In addition to the controls that  we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings. 

15. How Do I Contact You?

To contact  us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: [email protected]

Postal Address: The Deco Suites, The Old Co-operative Building, 10 Railway Street, Glossop, Derbyshire, SK13 7AG, UK.

16. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if  we change  our business in a way that affects personal data protection.

Any changes will be immediately posted on  Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of  Our Site following the alterations.  We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on February 27th 2019.